News Releases

Resorts Worldwide Launch Zuzapp™ Mobile Guest Engagement & Messaging to Deliver a Personalized VIP Guest Experience

For only $49 /month, Hotel-Branded Mobile Guest Engagement, Monetization & Messaging App Increases Direct Bookings, Generates New Revenue, Improves Guest Satisfaction & Recovery, and Boosts TripAdvisor Reviews

Toronto, Ontario ï¿½ August 22, 2016 ï¿½ Zuzapp™ announced today that it is helping resorts worldwide to differentiate their properties and deliver a personalized VIP guest experience. Through two-way messaging and mobile guest engagement, Zuzapp helps hotels to enhance the guest experience, increase direct bookings, generate new revenue, improve guest satisfaction and recovery, and drive more TripAdvisor reviews. Resorts around the world have this to say:

Crowne Plaza Orlando Universal, Elisabeth Hall, Director of Sales & Marketing: “Zuzapp helps us enhance the guest experience to a whole new level. Our Crowne Plaza-branded app differentiates our hotel by providing our guests with a better experience before, during and after their stay with us.”

Ramada CoCo Key Water Resort, Shannon Weeks, Marketing Coordinator: “Our Ramada-branded app enriches the guest experience with mobile offers, loyalty programs, eCommerce and geo-targeted messages that promote our water resort, restaurants, amenities, TripAdvisor, and much more.”

Flamingo Beach Resort & Spa, Eric Gutierrez, eConcierge Manager: “Zuzapp is affordable and well suited for the unique needs of our resort. Our Flamingo-branded mobile guest engagement app is helping us to build a deeper connection with our mobile-social guests.”

Eden Resort, Teresa Roda, Director of Sales & Marketing: “Our branded mobile engagement app provides us with powerful mobile engagement, promotion and social feature benefits.”

Stand Out Hotels & Resorts, Luis Coco, Director: “Zuzappï¿½s unique one-touch TripAdvisor review helps us to generate a steady stream of positive reviews and move up the TripAdvisor Popularity Index.”

Villa Mangiacane Resort, Eugenio Cignolini, General Manager: “Our virtual concierge creates a unique one-to-one connection with our guests, allowing us to improve guest satisfaction with room service, mobile promo offerings, restaurant reservations, and stunning hotel visuals for our guests to explore.”

Island City House Resort, Lisa Zifer, Vice President: “Delivering a VIP experience is our commitment to our guests. Using geo-targeted push notifications for larger groups in conjunction with one-to-one two-way messaging allows us to further deepen our relationship with each and every guest.”

Resorts Deliver an Unmatched Personalized Guest Experience

Zuzapp empowers resorts to deliver above-and-beyond experiences by providing a local and personal value-added service via the guestsï¿½ smart device. For only $40 /month (no extra fees, no hidden fees, no surprises), Zuzapp offers resorts an affordable hotel-branded mobile guest engagement app and two-way messaging solution as a channel to directly connect with their mobile guests. Benefits include:

Increase direct bookings & lower booking costs. Reduce online travel agency costs by digitally prompting guests to book their stay through the resort-branded guest engagement app.
Improve TripAdvisor reviews. When a guest has had a positive experience on property, Zuzapp allows resorts to digitally prompt guests to post a review or share their experience online.
Improve guest satisfaction. Enhance the guest experience with two-way messaging by taking advantage of every opportunity to act on guest requests and concerns.
Generate more revenue. Upsell unsold inventory and merchandise to guests throughout their travels. Drive in more traffic into the resort, restaurants, spas and retail outlets by actively engaging more guests via mobile marketing and loyalty reward programs.
Incent guests to spend more on property. Entice guests with geo-targeted push notifications and mobile offers that incent guests to stay and spend on the property.
Improve guest recovery. Reduce comps, improve loyalty and protect your reputation by engaging guests over their channel of choice and resolving their concerns before they reach social media.
Curate authentic, localized experiences. Improve guest satisfaction with curated recommendations for local restaurants, services, stores, theatres, sporting events, attractions and tours. Zuzapp helps resorts become the local knowledge hub throughout the guestsï¿½ journey.

About Zuzapp™

Zuzapp™ provides mobile guest engagement & messaging solutions to the finest hotels of the world. Our happy customers include global brands such as Marriott, Hilton, Westin, Wyndham, Hyatt, and IHG; ownership groups including Interstate, The Generation Companies, The Riley Hotel Group, DHM Hotels and Baywood Hotels, as well as, independent brands such as Flamingo Resorts, Desert Palms, and Edenï¿½s Resort to name a few. For only $49 /month (no set up fees, no extra fees, no surprises), Zuzapp gives hotels and resorts the power to enhance the guest experience, increase direct bookings, improve guest satisfaction and recovery, and drive more TripAdvisor reviews. Itï¿½s App Easy™ -- www.zuzapp.com

Media Contact: Ruchira Shah Zuzapp Corporation pr@zuzapp.com

Zuzapp and Itï¿½s App Easy are registered trademarks of Zuzapp Corporation.
All other trademarks are the property of their respective owners.